FAQs

Frequently Asked Questions

What products does Kelovian sell?

Kelovian specializes in consumer electronics including smartphones, mobile devices, and technology accessories. Our catalog often includes popular devices such as iPhones, Samsung smartphones, and compatible electronics.

Do you ship within the United States?

Yes. We currently ship only within the United States.

How long does shipping take?

Orders are processed within 1–2 business days.
Standard delivery typically takes 3–6 business days after shipment.

Total estimated delivery time is 4–8 business days.

Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders.

Can I return a product?

Yes. We offer a 30-day return policy from the date your order is delivered.

Returned items must:

• Be unused
• Be in original packaging
• Include all accessories and components

How long do refunds take?

Refunds are processed within 5–10 business days after the returned item is received and inspected.

How can I track my order?

Once your order ships, you will receive a shipment confirmation email containing your tracking number.

Tracking information usually becomes active within 24–48 hours.

What payment methods do you accept?

We accept major payment methods including:

• Visa
• Mastercard
• American Express
• Other secure online payment options available at checkout

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the product and packaging. Our team will assist you in resolving the issue.

How can I contact customer support?

Email: cs@kelovian.shop
Phone: (856) 825-1358

Customer service hours are Monday–Friday, 9AM–5PM EST.