{"id":1863,"date":"2026-10-05T14:33:44","date_gmt":"2026-10-05T13:33:44","guid":{"rendered":"https:\/\/kelovian.shop\/?page_id=1863"},"modified":"2026-10-07T20:38:44","modified_gmt":"2026-10-07T19:38:44","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/kelovian.shop\/index.php\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<p>At <strong>KELOVIAN LLC<\/strong>, customer satisfaction is important to us. This Return &amp; Refund Policy explains when a metal bed or bed frame may be returned and how refunds are handled.<\/p>\n<h2>Return Period<\/h2>\n<p>Eligible products may generally be returned within <strong>30 days of delivery<\/strong>.<\/p>\n<p>To begin a return, contact KELOVIAN LLC before sending any product back. Returns sent without prior instructions may not be accepted.<\/p>\n<h2>Return Requirements<\/h2>\n<p>To be eligible for a return, the product should generally be:<\/p>\n<ul>\n<li>In its original condition<\/li>\n<li>Unused or only reasonably inspected<\/li>\n<li>Free from damage caused after delivery<\/li>\n<li>Returned with original components and hardware where applicable<\/li>\n<li>Accompanied by its original packaging where reasonably possible<\/li>\n<li>Accompanied by proof of purchase<\/li>\n<\/ul>\n<p>For metal beds, please do not discard the packaging, hardware, assembly components, or documentation until you have confirmed that the product is satisfactory.<\/p>\n<h2>Returns for Damaged or Defective Products<\/h2>\n<p>If your metal bed arrives damaged, defective, or with a significant issue, contact us as soon as possible.<\/p>\n<p>Please provide:<\/p>\n<ul>\n<li>Order number<\/li>\n<li>Product name or model<\/li>\n<li>Description of the issue<\/li>\n<li>Photographs or videos showing the problem<\/li>\n<li>Photographs of the packaging where relevant<\/li>\n<\/ul>\n<p>We may request additional information to properly assess the issue.<\/p>\n<p>Depending on the circumstances, an eligible damaged or defective product may qualify for a replacement, repair, or refund.<\/p>\n<h2>Incorrect Items<\/h2>\n<p>If you receive a product that differs from what you ordered, contact us promptly.<\/p>\n<p>Please provide your order number and photographs of the product received so that we can review the issue and determine the appropriate resolution.<\/p>\n<h2>Change-of-Mind Returns<\/h2>\n<p>If you simply decide that a metal bed is no longer suitable for your needs, a return may be accepted within the applicable return period provided the product meets the return requirements.<\/p>\n<p>Return shipping costs for change-of-mind or preference-based returns may be the customer&#8217;s responsibility.<\/p>\n<h2>Return Shipping<\/h2>\n<p>Before returning a product, contact KELOVIAN LLC for return instructions.<\/p>\n<p>Do not send a return to our business address unless we specifically instruct you to do so.<\/p>\n<p>Because metal beds and bed frames can be large or heavy, return shipping arrangements may differ from those used for smaller products.<\/p>\n<p>For approved damaged, defective, or incorrect-item claims, KELOVIAN LLC may provide or arrange appropriate return shipping assistance where applicable.<\/p>\n<h2>Product Condition<\/h2>\n<p>Products returned with damage caused after delivery, missing components, unauthorized modifications, improper assembly, misuse, or other customer-caused damage may not qualify for a full refund.<\/p>\n<p>We recommend following the assembly and care instructions supplied with your metal bed.<\/p>\n<h2>Original Packaging<\/h2>\n<p>Please retain the original packaging whenever possible during the return period.<\/p>\n<p>Original packaging can help protect the metal frame and its components during transportation and may be required or strongly recommended for certain returns.<\/p>\n<h2>Restocking Fees<\/h2>\n<p>KELOVIAN LLC does not generally charge a restocking fee for approved returns.<\/p>\n<p>However, deductions may apply where permitted if a product is returned in a condition that does not meet the applicable return requirements.<\/p>\n<h2>Exchanges<\/h2>\n<p>Exchanges may be available depending on product availability and the circumstances of the return.<\/p>\n<p>If the requested replacement is unavailable, another appropriate resolution may be offered where applicable.<\/p>\n<h2>Refunds<\/h2>\n<p>Once an approved return has been received and reviewed, an applicable refund will be processed to the original payment method.<\/p>\n<p>Refund processing generally occurs within <strong>7 business days after return approval<\/strong>.<\/p>\n<p>The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.<\/p>\n<h2>Cancellations<\/h2>\n<p>If you wish to cancel an order, contact us as soon as possible after placing it.<\/p>\n<p>Orders that have already entered processing, fulfillment, or shipment may no longer be eligible for cancellation. If the order has shipped, you may need to use the applicable return process instead.<\/p>\n<h2>Items Not Eligible for Return<\/h2>\n<p>A return may be denied when a product:<\/p>\n<ul>\n<li>Falls outside the applicable return period<\/li>\n<li>Has been materially damaged after delivery<\/li>\n<li>Has been modified or altered<\/li>\n<li>Is missing essential components<\/li>\n<li>Shows damage resulting from misuse or improper assembly<\/li>\n<li>Cannot be reasonably returned in accordance with the applicable return instructions<\/li>\n<\/ul>\n<p>Specific circumstances may be reviewed individually.<\/p>\n<h2>Contact Us Before Returning an Item<\/h2>\n<p>Please contact KELOVIAN LLC before sending any metal bed or bed frame back. Our team will provide the appropriate instructions based on your order and the reason for the return.<\/p>\n<p><strong>KELOVIAN LLC<\/strong><br \/>\n941 National Ave 120<br \/>\nLexington, KY 40502<br \/>\nUnited States<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:kelovian@kelovian.shop\">kelovian@kelovian.shop<\/a><br \/>\n<strong>Phone:<\/strong> +1 606-679-5298<\/p>\n<p><strong>Customer Service Hours:<\/strong> Monday\u2013Friday, 9:00 AM\u20135:00 PM EST<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At KELOVIAN LLC, customer satisfaction is important to us. This Return &amp; Refund Policy explains when a metal bed or<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1863","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/pages\/1863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/comments?post=1863"}],"version-history":[{"count":3,"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/pages\/1863\/revisions"}],"predecessor-version":[{"id":2121,"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/pages\/1863\/revisions\/2121"}],"wp:attachment":[{"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/media?parent=1863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}