{"id":1875,"date":"2026-10-05T14:35:31","date_gmt":"2026-10-05T13:35:31","guid":{"rendered":"https:\/\/kelovian.shop\/?page_id=1875"},"modified":"2026-10-07T20:36:51","modified_gmt":"2026-10-07T19:36:51","slug":"billing-terms-conditions","status":"publish","type":"page","link":"https:\/\/kelovian.shop\/index.php\/billing-terms-conditions\/","title":{"rendered":"Billing Terms &#038; Conditions"},"content":{"rendered":"<p>These Billing Terms &amp; Conditions explain how billing information, order charges, payments, and refunds are handled when purchasing metal beds and related products from <strong>KELOVIAN LLC<\/strong>.<\/p>\n<h2>1. Providing Accurate Billing Information<\/h2>\n<p>When placing an order, customers are responsible for providing accurate and complete billing information.<\/p>\n<p>This may include:<\/p>\n<ul>\n<li>Full name<\/li>\n<li>Billing address<\/li>\n<li>Email address<\/li>\n<li>Phone number, where requested<\/li>\n<li>Payment information required by the selected payment provider<\/li>\n<\/ul>\n<p>Accurate information helps prevent payment verification issues and processing delays.<\/p>\n<h2>2. Order Charges<\/h2>\n<p>The total amount charged for an order may include:<\/p>\n<ul>\n<li>Product price<\/li>\n<li>Applicable sales taxes<\/li>\n<li>Shipping charges, where applicable<\/li>\n<li>Other charges clearly displayed during checkout<\/li>\n<\/ul>\n<p>The final order total will be presented before the order is submitted.<\/p>\n<h2>3. Order Confirmation<\/h2>\n<p>After successfully submitting an order, customers may receive an order confirmation containing relevant purchase information, which may include:<\/p>\n<ul>\n<li>Order number<\/li>\n<li>Metal bed or bed frame purchased<\/li>\n<li>Quantity<\/li>\n<li>Product price<\/li>\n<li>Applicable taxes<\/li>\n<li>Shipping charges, where applicable<\/li>\n<li>Total amount<\/li>\n<\/ul>\n<p>Receiving an order confirmation does not prevent KELOVIAN LLC from addressing payment authorization, availability, pricing, or other material issues affecting the order.<\/p>\n<h2>4. Payment Authorization<\/h2>\n<p>Payments may be subject to authorization or verification by the applicable payment provider.<\/p>\n<p>An order may remain pending until payment has been successfully authorized.<\/p>\n<p>If a payment cannot be authorized or verified, the order may be delayed, declined, or cancelled.<\/p>\n<h2>5. Billing Errors<\/h2>\n<p>If you believe you have been charged incorrectly, please contact KELOVIAN LLC as soon as possible.<\/p>\n<p>Please provide your order number and information about the suspected billing issue so that we can review the transaction.<\/p>\n<h2>6. Duplicate Charges<\/h2>\n<p>If you believe you were charged more than once for the same order, contact us with the relevant order and transaction details.<\/p>\n<p>Some financial institutions may temporarily display authorization holds that can appear similar to duplicate charges. The release of such holds is generally controlled by the bank or payment provider.<\/p>\n<h2>7. Pending Transactions and Authorization Holds<\/h2>\n<p>A payment provider or financial institution may place a temporary authorization hold on your payment method.<\/p>\n<p>A pending transaction does not necessarily mean that KELOVIAN LLC has received or settled the funds.<\/p>\n<p>The timing for an authorization to be released or completed depends on the applicable financial institution or payment provider.<\/p>\n<h2>8. Taxes<\/h2>\n<p>Applicable sales taxes may be calculated and collected during checkout based on the order and destination.<\/p>\n<p>Tax amounts may vary depending on applicable laws and the information associated with the transaction.<\/p>\n<h2>9. Invoices and Receipts<\/h2>\n<p>Order confirmations, receipts, invoices, or other transaction records may be provided electronically.<\/p>\n<p>Customers should retain these records for their personal records and for potential returns, refunds, warranty claims, or customer service inquiries.<\/p>\n<h2>10. Changes to Billing Information<\/h2>\n<p>If you need to update billing information after placing an order, contact us as soon as possible.<\/p>\n<p>Changes may not be possible after payment has been processed or the order has entered fulfillment.<\/p>\n<h2>11. Refunds and Billing Adjustments<\/h2>\n<p>When a refund or billing adjustment is approved, it will generally be issued to the original payment method.<\/p>\n<p>Once processed by KELOVIAN LLC, the time required for the refund to appear may vary depending on the bank, card issuer, or payment provider.<\/p>\n<p>For return-related refunds, please also review our Return &amp; Refund Policy.<\/p>\n<h2>12. Payment Provider Records<\/h2>\n<p>Payment transactions may be processed and recorded by third-party payment providers.<\/p>\n<p>These providers may maintain their own transaction records and may apply additional terms, security procedures, verification requirements, or processing timelines.<\/p>\n<h2>13. Customer Responsibility<\/h2>\n<p>Customers should review their order information and total amount carefully before completing checkout.<\/p>\n<p>If you notice an incorrect product, quantity, billing address, or other order information, contact KELOVIAN LLC as soon as possible.<\/p>\n<h2>14. Contact Us<\/h2>\n<p>For questions about billing, charges, payment records, or refunds, please contact:<\/p>\n<p><strong>KELOVIAN LLC<\/strong><br \/>\n941 National Ave 120<br \/>\nLexington, KY 40502<br \/>\nUnited States<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:kelovian@kelovian.shop\">kelovian@kelovian.shop<\/a><br \/>\n<strong>Phone:<\/strong> +1 606-679-5298<\/p>\n<p><strong>Customer Service Hours:<\/strong> Monday\u2013Friday, 9:00 AM\u20135:00 PM EST<\/p>\n","protected":false},"excerpt":{"rendered":"<p>These Billing Terms &amp; Conditions explain how billing information, order charges, payments, and refunds are handled when purchasing metal beds<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1875","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/pages\/1875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/comments?post=1875"}],"version-history":[{"count":4,"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/pages\/1875\/revisions"}],"predecessor-version":[{"id":2111,"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/pages\/1875\/revisions\/2111"}],"wp:attachment":[{"href":"https:\/\/kelovian.shop\/index.php\/wp-json\/wp\/v2\/media?parent=1875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}