Frequently Asked Questions

Find answers to some of the most common questions about KELOVIAN LLC and our metal bed collection.

What Products Do You Sell?

KELOVIAN LLC specializes exclusively in metal beds and metal bed frames designed for different bedroom styles and spaces.

What Bed Sizes Are Available?

Available sizes vary by product. Please check the individual product page for the exact size options, dimensions, and specifications of each metal bed.

Are Metal Beds Durable?

Metal beds are designed to provide a sturdy and supportive foundation when properly assembled and used according to the product instructions.

The construction and weight capacity can vary between models, so we recommend reviewing the specifications for the specific bed you are interested in.

Do Metal Beds Require Assembly?

Most metal bed frames require some assembly. Assembly requirements can vary by model, and the necessary instructions or hardware may be supplied with the product.

Please review the product details before purchasing.

What Is Included With My Bed?

The included components vary by product. Please check the individual product listing for details regarding the frame, hardware, supports, and any other included components.

Can I Use My Existing Mattress?

Many of our metal bed frames are designed to accommodate standard mattress sizes. However, compatibility depends on the specific model and dimensions.

We recommend checking the product specifications before ordering.

Do Your Beds Come With A Mattress?

Unless specifically stated on the product page, our metal bed frames do not include a mattress.

Please review the individual product listing to confirm exactly what is included.

How Can I Track My Order?

Once your order has been shipped and tracking information is available, tracking details may be provided through your order or shipping confirmation.

Can I Cancel My Order?

If you need to cancel an order, contact us as soon as possible. Cancellation availability may depend on whether your order has already entered processing or shipment.

What If My Bed Arrives Damaged?

If your order arrives damaged, please contact us promptly with your order number and clear photographs of the product and packaging. Our team will review the issue and provide the appropriate next steps.

How Can I Contact KELOVIAN LLC?

You can reach our customer service team at:

Email: kelovian@kelovian.shop
Phone: +1 606-679-5298

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST