Welcome to KELOVIAN LLC. These Terms of Service govern your use of our website and the purchase of metal beds and related products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About KELOVIAN LLC

KELOVIAN LLC operates an online furniture store specializing in metal beds and metal bed frames.

Our website provides product information, pricing, ordering functionality, customer support, and related services.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation or security of the website
  • Submit false or misleading information
  • Use automated methods to improperly access or collect website information
  • Introduce viruses, malware, or other harmful code
  • Copy, reproduce, or misuse website content without appropriate authorization

We reserve the right to restrict or terminate access where misuse of the website is identified.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images, and other information are accurate.

However, product appearance may vary slightly depending on your device or display settings. Product specifications, packaging, components, and other details may also change when manufacturers or suppliers update their products.

Customers should review the product listing carefully before purchasing, particularly information regarding:

  • Bed size
  • Dimensions
  • Materials
  • Weight capacity
  • Assembly requirements
  • Included components
  • Mattress compatibility
  • Product features

4. Product Availability

Products displayed on our website are subject to availability.

A product may become unavailable before or after an order is placed. If an order cannot be fulfilled because a product is unavailable, KELOVIAN LLC may contact the customer regarding the available options.

5. Pricing

Product prices are displayed on our website and may change from time to time.

We reserve the right to correct pricing, product information, or other errors that may appear on the website.

If a material pricing error affects an order, we may contact the customer before completing fulfillment and provide available options.

6. Orders

When you place an order, you are requesting to purchase the selected product at the price and terms displayed during checkout.

An order confirmation does not necessarily mean that the order has been fully accepted for fulfillment.

KELOVIAN LLC may cancel or decline an order where appropriate, including situations involving product availability, payment authorization issues, suspected fraud, incorrect information, or material errors.

7. Customer Information

You are responsible for providing accurate information when placing an order.

This includes your name, billing information, shipping address, email address, telephone number, product selection, size, quantity, and other information required to complete your purchase.

KELOVIAN LLC is not responsible for delays or delivery problems caused by inaccurate or incomplete information provided by the customer.

8. Payments

Payments are processed through the payment methods available at checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method.

Additional information about payments, billing, refunds, and payment processing is available in our Payment Policy and Billing Terms & Conditions.

9. Shipping and Delivery

Orders are shipped according to the shipping options and terms applicable to the order.

Delivery times may vary based on product availability, destination, carrier operations, package dimensions, and other circumstances.

Large metal beds and bed frames may require special handling or delivery arrangements.

Please review our Shipping Policy and Order Tracking Policy for additional information.

10. Returns and Refunds

Eligible products may be returned according to our Return & Refund Policy.

Customers should review the applicable return period, product condition requirements, return shipping responsibilities, and refund procedures before sending a product back.

11. Warranty

Certain metal beds or bed frames may be covered by a manufacturer or product-specific warranty.

Warranty coverage, duration, exclusions, and available resolutions may vary by product.

Please review our Warranty Policy and any warranty documentation supplied with your purchase.

12. Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

An order may no longer be cancellable once processing, fulfillment, or shipment has begun.

Please review our Cancellation Policy for additional information.

13. Proper Product Use and Assembly

Customers are responsible for following the assembly, installation, weight-limit, care, and safety instructions supplied with the product.

Metal beds should be assembled and used only for their intended purpose.

KELOVIAN LLC is not responsible for damage resulting from improper assembly, misuse, unauthorized modification, or failure to follow applicable product instructions.

14. Intellectual Property

The content available on our website, including text, graphics, photographs, logos, design elements, product information, and other materials, may be protected by copyright, trademark, or other intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our website content without appropriate authorization.

15. Third-Party Services

Our website may use third-party services for functions such as payment processing, shipping, analytics, security, advertising, or other website operations.

Third-party services may have their own terms and policies. KELOVIAN LLC is not responsible for the independent practices or policies of third-party providers.

16. Website Availability

We make reasonable efforts to keep our website available and functional. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security issues, or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, KELOVIAN LLC will not be responsible for indirect, incidental, consequential, or other losses arising from the use of our website or products where such limitations are legally permitted.

Nothing in these Terms is intended to exclude or limit rights or responsibilities that cannot legally be excluded or limited under applicable law.

18. Changes to These Terms

KELOVIAN LLC may update these Terms of Service from time to time.

Updated terms will be posted on this page with a revised effective or updated date where appropriate.

Your continued use of the website after an update may be subject to the revised Terms.

19. Governing Law

These Terms of Service are governed by applicable laws and regulations. Any disputes will be handled in accordance with applicable legal requirements.

20. Contact Us

If you have questions about these Terms of Service, please contact:

KELOVIAN LLC
941 National Ave 120
Lexington, KY 40502
United States

Email: kelovian@kelovian.shop
Phone: +1 (364) 252 458 9923

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST