At KELOVIAN LLC, orders are processed as efficiently as possible so that metal beds can be prepared and shipped without unnecessary delays. This Cancellation Policy explains when an order may be cancelled after it has been placed.

Requesting a Cancellation

If you need to cancel an order, please contact KELOVIAN LLC as soon as possible after completing your purchase.

When contacting us, please provide:

  • Order number
  • Customer name
  • Email address
  • Phone number
  • Reason for cancellation, if applicable

Providing your order number helps us locate the purchase quickly.

Cancellation Before Processing

If your cancellation request is received before the order has entered processing, packing, fulfillment, or shipment, we will make reasonable efforts to cancel it.

A cancellation is only considered confirmed once KELOVIAN LLC has communicated that the cancellation has been accepted.

Orders Already Being Processed

Once a metal bed order has entered processing or fulfillment, cancellation may no longer be possible.

Metal beds may require product preparation, packaging, warehouse handling, or other fulfillment arrangements before shipment. For this reason, cancellation requests received after processing has begun cannot always be accommodated.

Orders That Have Shipped

Once an order has been shipped, it generally cannot be cancelled.

If you no longer want the product after shipment, you may need to receive the order and request a return under our Return & Refund Policy, provided the product meets the applicable return requirements.

Refunds for Approved Cancellations

If KELOVIAN LLC approves a cancellation before shipment, any applicable refund will generally be issued to the original payment method.

After a refund has been initiated, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Product Availability

In some circumstances, an order may need to be cancelled because a product becomes unavailable or cannot be fulfilled.

If KELOVIAN LLC cancels an order for this reason, any applicable payment collected for the cancelled order will generally be refunded to the original payment method.

Incorrect Order Information

Customers are responsible for reviewing their order before completing checkout.

This includes checking:

  • Metal bed model
  • Size
  • Quantity
  • Shipping address
  • Billing information
  • Contact information

If you notice an error after placing your order, contact us immediately. We will make reasonable efforts to correct the information before fulfillment, but changes cannot be guaranteed once processing has begun.

Cancellation After Delivery

Once a metal bed has been delivered, the cancellation process no longer applies.

If you wish to send the product back after delivery, please review our Return & Refund Policy to determine whether the order qualifies for a return.

Special Handling Orders

Certain metal bed orders may require additional handling because of product dimensions, packaging requirements, weight, or delivery arrangements.

Cancellation may therefore become unavailable once these fulfillment processes have begun.

Contact Us

For cancellation requests or questions about an existing order, contact us as soon as possible:

KELOVIAN LLC
941 National Ave 120
Lexington, KY 40502
United States

Email: kelovian@kelovian.shop
Phone: +1 606-679-5298

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST