KELOVIAN LLC (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, shared, and protected when you visit or make a purchase through our website.

KELOVIAN LLC operates an online furniture store specializing in metal beds and metal bed frames.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment and transaction information
  • Product preferences and shopping activity
  • Customer service communications
  • Information submitted through forms or other website features
  • Device, browser, and website usage information

We only request information that is reasonably necessary to provide our products, process orders, operate our website, and support our customers.

How We Use Your Information

Information collected may be used to:

  • Process and fulfill metal bed orders
  • Arrange shipping and delivery
  • Provide order updates and tracking information
  • Process returns, refunds, exchanges, and warranty-related requests
  • Respond to customer questions and support requests
  • Process and verify payments
  • Communicate with you regarding orders and services
  • Improve our website, products, and shopping experience
  • Understand website usage and customer preferences
  • Detect and help prevent fraud, unauthorized activity, and security issues
  • Comply with applicable legal and regulatory requirements

Payment Information

Payments may be processed through third-party payment providers available at checkout. Payment providers may collect and process payment information according to their own privacy policies and security practices.

KELOVIAN LLC does not request that customers send complete payment card information through ordinary customer service communications.

Order and Shipping Information

When you place an order, certain information may need to be shared with service providers involved in completing your purchase.

This may include payment processors, shipping carriers, fulfillment providers, technology providers, and other service partners necessary to process and deliver your order.

For metal bed purchases, shipping information may be used to arrange delivery to the address provided during checkout.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website activity, improve functionality, and support relevant services.

For more information, please review our Cookie Policy.

How We Share Information

We may share information when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

  • Payment processors
  • Shipping and delivery providers
  • Order fulfillment providers
  • Website and technology service providers
  • Customer support providers
  • Fraud prevention and security services
  • Government authorities or other parties when legally required

We do not share personal information simply because it has been collected. Information is shared based on the purpose for which it is needed or when required by law.

Marketing Communications

Where permitted, we may use contact information to communicate information about products, services, promotions, or other updates.

You may opt out of promotional communications by following the unsubscribe instructions included in applicable marketing messages or by contacting us.

Order-related and service communications may still be sent when necessary to complete or support a transaction.

Information Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Information

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type and purpose of the information.

Third-Party Websites

Our website may contain links or connections to third-party websites, services, payment providers, shipping services, or other external platforms.

KELOVIAN LLC is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children. We encourage parents and guardians to supervise children’s online activities.

If you believe a child has provided personal information to us, please contact us so the matter can be reviewed.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to request access, correction, deletion, or other handling of your information.

Requests may be subject to applicable legal requirements and verification procedures.

Changes to This Privacy Policy

KELOVIAN LLC may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable requirements.

Any updated version will be posted on this page with a revised effective or updated date where appropriate.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

KELOVIAN LLC
941 National Ave 120
Lexington, KY 40502
United States

Email: kelovian@kelovian.shop
Phone: +1 606-679-5298

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST