At KELOVIAN LLC, we want every metal bed order to reach you safely and within a reasonable timeframe. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Availability

KELOVIAN LLC currently ships orders within the United States.

Shipping availability may vary depending on the product, destination, package size, and delivery requirements. Any applicable shipping charges or delivery options will be shown during checkout.

Order Processing

Orders are generally processed after payment has been successfully received and the order information has been verified.

Processing time may vary depending on product availability, order volume, warehouse requirements, and the size or handling requirements of the metal bed purchased.

For larger furniture shipments, additional handling time may occasionally be required.

Delivery Estimates

Estimated delivery times may vary depending on the destination, shipping method, carrier, product availability, and other circumstances.

Once an order has been processed and shipped, customers may receive tracking information when available.

Delivery estimates are not guaranteed and may be affected by circumstances outside KELOVIAN LLC’s control, including carrier delays, severe weather, transportation disruptions, incorrect addresses, or other unforeseen events.

Shipping Carriers

Orders may be delivered through established shipping and freight carriers selected according to the product, destination, package dimensions, weight, and delivery requirements.

The carrier used for an order may vary.

Tracking Your Order

When tracking information is available, it may be provided through your shipping confirmation or order-related communication.

Tracking information can take some time to become active after a shipment is handed to the carrier.

If you believe your order should have shipped but have not received tracking information, please contact our customer service team.

Large or Oversized Metal Beds

Because metal beds and bed frames can be larger than standard consumer products, certain orders may require specialized packaging, handling, or delivery arrangements.

Delivery procedures can vary depending on the size and weight of the product.

Customers should ensure that the shipping address is accessible and suitable for receiving the ordered furniture.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully review:

  • Full name
  • Street address
  • Apartment, unit, or suite number
  • City
  • State
  • ZIP code
  • Contact information

If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned.

Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the address before the order is processed or shipped. However, an address change cannot always be guaranteed once an order has entered fulfillment or has been transferred to a carrier.

Damaged Packages

Please inspect your shipment when it arrives.

If your metal bed or its packaging appears damaged, take photographs of the packaging and product where possible and contact us promptly.

For damage claims, we may request:

  • Order number
  • Photos of the package
  • Photos of the damaged product
  • Description of the damage
  • Other information needed to investigate the issue

Please retain the original packaging and product materials until the matter has been reviewed.

Missing or Delayed Deliveries

If tracking indicates that an order has been delivered but you cannot locate it, please check around the delivery area and with household members, building management, or other appropriate recipients.

If the package remains missing, contact us so we can help review the available delivery information.

For delayed shipments, tracking information should be reviewed first. Carrier delays may occur due to weather, transportation issues, high shipping volumes, or other circumstances outside our control.

Undeliverable Orders

Orders may be returned to the sender if a carrier is unable to complete delivery because of an incorrect address, insufficient address information, refusal of delivery, or other delivery-related circumstances.

Additional shipping arrangements may be required before a returned order can be reshipped.

Delivery Inspection

For metal beds and bed frames, we recommend inspecting the product and its components before beginning assembly.

If you discover damage, missing parts, or an issue with the product, contact us before making modifications or attempting repairs.

Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, contact:

KELOVIAN LLC
941 National Ave 120
Lexington, KY 40502
United States

Email: kelovian@kelovian.shop
Phone: +1 606-679-5298

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST