KELOVIAN LLC aims to provide customers with reliable metal beds and bed frames suitable for everyday use. This Warranty Policy explains how warranty coverage may apply to products purchased through our store.

Warranty Coverage

Warranty coverage may vary depending on the specific metal bed, manufacturer, supplier, or product listing.

Where a manufacturer or supplier warranty applies, the applicable warranty terms may be provided with the product or described on the relevant product page.

Warranty coverage generally applies only to qualifying defects that occur under normal and intended use.

What May Be Covered

Depending on the product and applicable warranty terms, coverage may include defects involving:

  • Metal frame components
  • Structural parts
  • Welds or joints
  • Hardware or fittings
  • Manufacturing defects
  • Other components specifically covered by the applicable product warranty

The exact coverage period and conditions may vary by product.

What May Not Be Covered

Warranty coverage may not apply to problems caused by:

  • Accidental damage
  • Misuse or abuse
  • Improper assembly
  • Incorrect installation
  • Unauthorized modifications
  • Unauthorized repairs
  • Neglect
  • Normal wear and tear
  • Cosmetic damage that does not affect functionality
  • Use outside the product’s intended purpose
  • Failure to follow assembly or care instructions
  • Damage caused after delivery
  • Excessive loads or use beyond stated product limitations

Warranty exclusions may vary according to the specific product and manufacturer.

Proper Assembly

Metal beds should be assembled according to the instructions supplied with the product.

Improper assembly can affect the stability, performance, and safety of the bed and may result in damage that is not covered by applicable warranty protection.

If you are unsure about assembly, consider obtaining appropriate assistance.

How to Make a Warranty Claim

If you believe your metal bed has a defect covered by warranty, contact KELOVIAN LLC with the following information where available:

  • Order number
  • Product name or model
  • Date of purchase
  • Description of the issue
  • Date the issue was noticed
  • Photographs or videos showing the problem
  • Relevant warranty documentation

Providing clear information and photographs can help us assess the claim more efficiently.

Warranty Review

After receiving a warranty request, KELOVIAN LLC may review the reported issue and request additional information.

Depending on the product, warranty terms, and nature of the issue, the claim may be handled by KELOVIAN LLC, the manufacturer, supplier, or another authorized party.

Possible Warranty Resolutions

If a warranty claim is approved, the available resolution may depend on the nature of the problem and the applicable warranty terms.

Possible resolutions may include:

  • Replacement hardware or components
  • Replacement of an affected part
  • Repair
  • Replacement of the product
  • Other appropriate resolution provided under the applicable warranty

A refund may be available in circumstances where the applicable warranty terms provide for one.

Warranty vs. Returns

Warranty coverage is separate from the standard return period.

A product may be eligible for return under the Return & Refund Policy without necessarily having an ongoing warranty, while warranty coverage may apply to qualifying defects according to the applicable warranty terms.

Product-Specific Warranty Terms

Not every metal bed necessarily has the same warranty coverage.

Customers should review the product listing, included documentation, and applicable manufacturer warranty information for the specific product purchased.

Where product-specific warranty terms differ from this general policy, the applicable product or manufacturer warranty terms may control.

Contact Us

For questions about warranty coverage or to submit a warranty claim, contact:

KELOVIAN LLC
941 National Ave 120
Lexington, KY 40502
United States

Email: kelovian@kelovian.shop
Phone: +1 (364) 252 458 9923

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST