These Billing Terms & Conditions explain how billing information, order charges, payments, and refunds are handled when purchasing metal beds and related products from KELOVIAN LLC.

1. Providing Accurate Billing Information

When placing an order, customers are responsible for providing accurate and complete billing information.

This may include:

  • Full name
  • Billing address
  • Email address
  • Phone number, where requested
  • Payment information required by the selected payment provider

Accurate information helps prevent payment verification issues and processing delays.

2. Order Charges

The total amount charged for an order may include:

  • Product price
  • Applicable sales taxes
  • Shipping charges, where applicable
  • Other charges clearly displayed during checkout

The final order total will be presented before the order is submitted.

3. Order Confirmation

After successfully submitting an order, customers may receive an order confirmation containing relevant purchase information, which may include:

  • Order number
  • Metal bed or bed frame purchased
  • Quantity
  • Product price
  • Applicable taxes
  • Shipping charges, where applicable
  • Total amount

Receiving an order confirmation does not prevent KELOVIAN LLC from addressing payment authorization, availability, pricing, or other material issues affecting the order.

4. Payment Authorization

Payments may be subject to authorization or verification by the applicable payment provider.

An order may remain pending until payment has been successfully authorized.

If a payment cannot be authorized or verified, the order may be delayed, declined, or cancelled.

5. Billing Errors

If you believe you have been charged incorrectly, please contact KELOVIAN LLC as soon as possible.

Please provide your order number and information about the suspected billing issue so that we can review the transaction.

6. Duplicate Charges

If you believe you were charged more than once for the same order, contact us with the relevant order and transaction details.

Some financial institutions may temporarily display authorization holds that can appear similar to duplicate charges. The release of such holds is generally controlled by the bank or payment provider.

7. Pending Transactions and Authorization Holds

A payment provider or financial institution may place a temporary authorization hold on your payment method.

A pending transaction does not necessarily mean that KELOVIAN LLC has received or settled the funds.

The timing for an authorization to be released or completed depends on the applicable financial institution or payment provider.

8. Taxes

Applicable sales taxes may be calculated and collected during checkout based on the order and destination.

Tax amounts may vary depending on applicable laws and the information associated with the transaction.

9. Invoices and Receipts

Order confirmations, receipts, invoices, or other transaction records may be provided electronically.

Customers should retain these records for their personal records and for potential returns, refunds, warranty claims, or customer service inquiries.

10. Changes to Billing Information

If you need to update billing information after placing an order, contact us as soon as possible.

Changes may not be possible after payment has been processed or the order has entered fulfillment.

11. Refunds and Billing Adjustments

When a refund or billing adjustment is approved, it will generally be issued to the original payment method.

Once processed by KELOVIAN LLC, the time required for the refund to appear may vary depending on the bank, card issuer, or payment provider.

For return-related refunds, please also review our Return & Refund Policy.

12. Payment Provider Records

Payment transactions may be processed and recorded by third-party payment providers.

These providers may maintain their own transaction records and may apply additional terms, security procedures, verification requirements, or processing timelines.

13. Customer Responsibility

Customers should review their order information and total amount carefully before completing checkout.

If you notice an incorrect product, quantity, billing address, or other order information, contact KELOVIAN LLC as soon as possible.

14. Contact Us

For questions about billing, charges, payment records, or refunds, please contact:

KELOVIAN LLC
941 National Ave 120
Lexington, KY 40502
United States

Email: kelovian@kelovian.shop
Phone: +1 606-679-5298

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST